Permanently Disable and Remove GM Security Systems

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IMPORTANT UPDATE about RETURNS (problem solved!):
In the last couple of years we had several issues about tickets related to returns not being answered. The problem was in our ticketing system (zendesk) in the way it handled tickets that were passed to another queue (in this case to the Sales queue). This would cause all replies, from then on, to never send a notification to the customer. The ticket was updated correctly, but the customer would be waiting to receive a notification by email that would never come.
Now, this problem has been addressed, solved and tested – and all works perfectly!
Fortunately customers would most often end up contacting us through our Facebook page when faced with this problem, but we sincerely apologize for any inconvenience that all this have caused! 

NOTE (just to be absolutely sure of your happiness!):
If you still don’t see our reply, any reply, within 24 hours, please check your junk/spam folder, because many emails that are not junk would end up there. And if you still have problems, please message us through our facebook page! We don’t want to leave you stranded!