Please fill out the following form to request a return/refund authorization. You will receive authorization within 3 business days of your request. Sometimes our response might be erroneously caught by spam filters. If you don’t see it coming, please make sure you also check in your junk folder.
We cannot guarantee to authorize a return for refund if it is requested after more than 30 days from the date of your order. We DO make exceptions on a case by case basis.
We recently had some issues on our system that prevented us from receiving some of the RMA requests. The issue has now been fixed, BUT, if some other problems appear and you do not receive an answer from us to your RMA request within 24 hours, please just send us a message from the contact us page about it and DO NOT WORRY at all about the expiration of the 30 days as those cases are certainly exceptions and the 30 days will be extended for you for as long as it is necessary to address the issue.