If your item isn’t working properly, please check the installation instructions for troubleshooting steps. You can find the correct instructions for installation on your specific car model/year at http://support-docs.newrockies.com.
The following guarantees/warranties are included in the purchase of our PRO Modules:
- 30 Days Money Back Guarantee on ALL our PRO Modules. Unconditional and No Question Asked.
- LIFETIME Replacement Warranty (If it ever breaks, we’ll replace it for free)
Nothing is better than our warranty. We fully trust our products and we give the highest value to our Customers.
– If you need additional help with troubleshooting or warranty information, please contact us at support@newrockies.com
– To request a replacement through your Advance Replacement Warranty, please contact us at support@newrockies.com
About Returns
If you have any questions or if there is any way we can help you before you returning the module, please contact us and we will be very glad to help.
Otherwise, to just return your module for refund, please ship it back to our Offices at one of the addresses indicated below (Please use normal Postal Services – DO NOT ship by courier):
For USA Customers:
NEWROCKIES Inc – Returns
PO BOX 376
Girard, OH 44420
USA
For Canada and International Customers:
NEWROCKIES Inc – Returns
74 Rivermont Cres W
Lethbridge, AB T1K8A5
CANADA
We will refund you the purchase amount within 5 business days of receiving the module in our facilities.
As soon as the refund will be processed you will receive an email from Paypal with all details about it.
NEWROCKIES Inc cannot and will not hold responsibility for any charges eventually applied by Customs on international orders (outside the US and Canada) at time of delivery. We have no visibility or control over those charges in any way. These charges will not be refunded by NEWROCKIES Inc, but can usually be refunded by the Borders Agency of the destination Country once proving you have returned your item. Please inquire with your Country’s Border Protection Agency about the procedure for having Custom’s charges refunded.
About Refunds
How Refunds are calculated
If you return your PRO Module within 30 days from the date it was delivered to your door, we will refund the full purchase price of your order including taxes but excluding shipping costs, independently of the conditions of the PRO Module returned.
After 30 days from the day of delivery we will consider return requests on a case by case basis.
How Refunds Are Issued
Refunds are issued on the same Credit Card or PayPal account used at the time of purchase.
| Payment Method | NEWROCKIES Inc refund processing | Bank Institution refund processing |
| Credit Card | 3-5 Business Days | 3-5 Business Days |
| PayPal | 3-5 Business Days | 24 hours |