If your item isn’t working properly, please check the installation instructions for troubleshooting steps. You can find the correct instructions for installation on your specific car model/year at http://support-docs.newrockies.com.
The following guarantees/warranties are included in the purchase of our PRO Modules:
- 30 Days Money Back Guarantee on ALL our PRO Modules. Unconditional and No Question Asked.
- LIFETIME Replacement Warranty (If it ever breaks, we’ll replace it for free)
Nothing is better than our warranty. We fully trust our products and we give the highest value to our Customers.
– If you need additional help with troubleshooting or warranty information, please contact us at email@example.com
– To request a replacement through your Advance Replacement Warranty, please contact us at firstname.lastname@example.org
– To Cancel your Advance Replacement Warranty Subscription, please contact us at email@example.com
To return an item you ordered please fill up the RMA request at http://newrockies.com/return and click “Submit” when done.
We will reply by email within 2 hours of your request and provide instructions for correctly packaging and returning the item to our facilities. If you don’t receive any reply from us within 2 hours of submitting your RMA, please contact us directly at firstname.lastname@example.org.
IMPORTANT: Sometimes, if the spam filter in your email application is too tightly set, several emails that are not spam might end up in your spam/junk folder. Please always check your spam folder for emails from email@example.com if you don’t receive a prompt reply from us, you might probably find it there.
NEWROCKIES Inc cannot and will not hold responsibility for any charges eventually applied by Customs on international orders (outside the US and Canada) at time of delivery. We have no visibility or control over those charges in any way. These charges will not be refunded by NEWROCKIES Inc, but can usually be refunded by the Borders Agency of the destination Country once proving you have returned your item. Please inquire with your Country’s Border Protection Agency about the procedure for having Custom’s charges refunded.
How Refunds are calculated
If you return your PRO Module within 30 days from the date it was delivered to your door, we will refund the full purchase price of your order including taxes but excluding shipping costs, independently of the conditions of the PRO Module returned.
After 30 days from the day of delivery we will consider return requests on a case by case basis.
How Refunds Are Issued
Refunds are issued on the same Credit Card or PayPal account used at the time of purchase.
|Payment Method||NEWROCKIES Inc refund processing||Bank Institution refund processing|
|Credit Card||3-5 Business Days||3-5 Business Days|
|PayPal||3-5 Business Days||24 hours|